Support from Your Guy Is Better Here’s Why!

Your own IT Guy

Most importantly, each of our clients has their very own “IT Guy” who gets to know the ins and outs of their individual setup and needs. With Confluent-IT, you get a personal support number that gets you right to your IT Guy. No tiered support lines or ticket numbers with us. Just you and Your Guy.

Fast Response

When you call or email Your Guy for service you can expect that your call will either be answered immediately or within one hour.

Fast Service

As you can imagine, service calls come in all varieties, from the quick fixes to the ones that require on-site visits. No matter what the issue, you shouldn’t have to wait around all day to get your computer fixed. Through our remote support program Your Guy can connect to your computer through your web browser and address the issue remotely (so no travel time to your site is required). If it can’t be fixed remotely, Your Guy will head over to your location within 4 hours.

24 / 7 Availability

Because we know tech support issues can arise at any moment, your Confluent-IT Guy is on-call 24/7.

No Tech Talk

We speak in words you can understand, not in tech talk that makes your head spin. You get the answers you are looking for in simple terms.

Easy To Understand Fee Structure

We don’t want to confuse you with complicated contracts. At Confluent-IT, all our contracts are clear and simple. There are never any extra fees for travel time and all remote service is covered under our monthly contracts.

We have a couple basic options:

• Pay per hour / Incident – One of your options is to pay an hourly rate per incident that happens.
• Flat low monthly rate per piece of equipment – Our most preferred option for clients is to pay a low flat monthly fee per piece of equipment they would like covered. If there happens to be an incident, all work is covered by this flat monthly fee. No additional fees or surprises; what you see is what you get.